Energy Ombudsman Registration

Complete all sections for heat network registration compliance

Filling in for site:

Registration Checklist

Required fields: 2 of 16 completed

13%

Complete

1Heat Supplier (Organisation) Details

Full Power Client

Auto-populated from your registered client organisation

Heat Provider Name

Auto-populated when a site is selected

Heat Provider Company Reg. No.

Auto-populated when a site is selected

Trading Name (if different)

Heat Network Site Name

The name used to identify your heat network site

Company Registration Number *

VAT Number (if applicable)

Company Type

Country of Incorporation

2Registered Office Address

Address Line 1 *

Address Line 2

Town/City *

Postcode *

Country

3Primary Business Address (if different)

Address Line 1

Address Line 2

Town/City

Postcode

Country

4Key Contacts Required by Energy Ombudsman

Primary Business Contact

Name *

Role/Position

Email *

Telephone *

Billing Agent

Who handles billing?

Complaints Lead Contact

Name *

Email *

Telephone *

Customer Service Contact (visible to residents)

Name

Telephone

5Complaints Handling Procedure (Mandatory)

Preferred Energy Ombudsman Email *

Email address for EO correspondence

Acknowledgement Timescale *

Resolution Timescale *

Internal Escalation Stages *

Describe your complaint escalation process (Stage 1, 2, 3...)

Deadlock Letter Criteria *

Define when a complaint reaches deadlock

Heat Trust Registration

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